Please watch this space for updates regarding service related issues, such as scheduled software upgrades, fixes, emergencies of any sort, or special announcements.
05/19/2017: Our VPS and Dedicated Server customers can now utilize CloudStats' SERVER MONITORING script as a free service. Please find the "Monitoring" link in the main (top) menu of our billing/admin panel.
04/07/2017: We have become a certified partner of Cloudflare Inc. Hosting customer can now enable their hosting accounts to work with Cloudflare directly from within the hosting control panel (at least so for cPanel and Plesk). The loading of Cloudflare enabled websites increases on average by ca. 50% while there are at the same time major enhancements in security and in protecting you and your customers from DDoS attacks. Incoming SPAM os also noticeably reduced. More here.
03/26/2017: Our shared DirectAdmin hosting accounts, both in the US and in Germany, have been moved to new, faster hardware.
11/14/2016: All shared cPanel servers now run the new PHP 7.1 version, in addition to versions 5.4, 5.5, and 5.6.
07/21/2016: Several important updates:
04/17/2016: All shared servers: PHP has been upgraded to version 5.6.20.
10/19/2015: All shared servers: PHP 5.4 stopped being supported in September 2015. No further security updates are provided by the PHP developers. We thus upgraded all shared cPanel, DirectAdmin, and Plesk servers to now run version 5.6. With an account on a Plesk server, though, there is an option to choose between PHP 5.3, 5.4, and 5.6 (for each domain's hosting account), and to alter the active PHP version with a mouse-click; the same functionality will also be available on our cPanel servers later this year or in early 2016.
08/14/2015: All shared servers: PHP has been upgraded to version 5.4.44.
02/26/2015: All shared servers: PHP has been upgraded to version 5.4.38.
01/04/2015: Updates -- (a) Plesk server software has been updated on all shared servers to the new version 12.0.18. Several other new hosting and email features were implemented. (b) PHP was upgraded to version 5.4.36.
12/06/2014: Year end service update: (a) We offer several new domain TLDs for registration now, such as .nyc, .berlin, .london, .link, .city, .town, .rentals, .house, .hosting, .wiki, .trade, and more -- altogether 100 different TLDs. (b) PHP has been upgraded on all shared servers to version 5.4.35. (c) 'Fantastico DeLuxe' has on all shared cPanel servers been upgraded to the new 'Fantastico F3' (version 1.9), now installing over 620 scripts with a mouse-click (while 'Softaculous' now installs about 350 scripts).
08/03/2014: (a) PHP has on all shared servers been updated to version 5.4.31. (b) We now offer the new .uk TLD for registration.
03/26/2014: We now offer the following additional new domain TLDs for registration: .today, .tips, .photos, .center, .sexy, .technology, .email, and .support.
03/15/2014: PHP has on all shared servers been updated to version 5.4.26.
01/31/2014: Plesk Servers have been upgraded to Plesk version 11.5.30. — I m p o r t a n t : The default PHP version is now 5.4.24. Before it was 5.3.x. If you run *older* scripts then some of your scripts may not be compatible. In that case you can enable PHP 5.3.27 for those websites. Here is how:
11/30/2013: All cPanel servers: PHP has been upgraded to version 5.4.22.
06/07/2013: BASIC Networks is proud to introduce its very own domain reseller program — WHMCS Domain Reseller — for web hosts and Startups.
05/10/2013: We have added several more domain TLDs for registration, bringing the list of TLDs you can register with us to 70. You may now also register .ru (Russia), .ro (Rumania), .gr (Greece), .si (Slovenia), .cx (Christmas Islands), .no (Norway), and .is (Iceland).
05/02/2013: Direct Deposits from U.S. bank accounts are now possible: we have implemented Dwolla as one more payment gateway. Choosing the "Guest" option you can pay for our services directly from your bank account (without having a Dwolla account).
01/07/2013: PHP has been upgraded on all cPanel and Plesk servers to version 5.3.20.
12/30/2012 - 10:15 PM to 5:30 AM (on the 31st), local EUROPEAN time (that is 4:15 PM to 11:30 PM EST on the 30th): Major networking infrastructure updates, replacement of switches, and implementation of new security tools at our GERMAN data center were performed.
09/27/2012: All Plesk and cPanel servers: PHP was updated to 5.3.17, and with it ionCube PHP Loaders to v. 4.2.2.
07/23/2012: All Plesk servers have been upgraded to Plesk version 11 (from 10 before). This also includes an upgrade of PHP from version 5.2 to 5.3.x and of MySQL from 5.0 to 5.1.
07/02/2012: We are now offering several new domain TLDs, amongst others .asia IDN domains (.asia domains in native East Asian characters).
03/08/2012: All electricity for our Hamburg Level(3) racks is now produced using 100% certified renewable energy ("Grünstrom-Zertifikat" was issued), from Clean Energy Sourcing GmbH (http://clens.eu). Further info here.
02/29/2012: All cPanel servers: MySQL has been upgraded to version 5.5.x -- is much faster now than the older version.
01/20/2012: All Plesk servers have been upgraded to version 10.4.4 of Plesk.
01/11/2012: Verisign has the authority to increase .COM prices by 7% every year, and other TLDs such as .NET are allowed to rise even 10%. Such a price increased is being applied now to COM, .NET, .ORG, .BIZ, .INFO, .US and .NAME domains. We had therefore no other choice but to hand this on to our customers. New pricing has been applied to domain registrations, transfers and renewals today.
08/16/2011: Now also offering CentOS 6.x and Scientifix Linux 6.x as OS for dedicated servers and VPS systems.
08/03/2011: Implementation of a new VPS hosting system, now using a slightly enhanced SolusVM control panel system that allows for double backups of all customer VPS (vServers), more speed and easier control functions. New servers are available in the U.S. and in our German data center.
10/30/2010: All DirectAdmin server operating systems were updated to CentOS 5.5.
08/19/2010: "cPanel Master Reseller" system introduced -- for now only with one server. cPanel/WHM Reseller owners can create and manage other cPanel/WHM reseller accounts.
05/11/2010: All Plesk servers updated to version 9.5.2 Plesk control panel.
01/18/2010: All Plesk and DirectAdmin servers: "Softaculous" script installer has been installed. This allows you and your customers to install over 130 scripts with a mouse click.
01/09/2010: All cPanel servers: in addition to "Fantastico" we installed the script installer "Softaculous." This allows you and your customers to install over 130 scripts with a mouse click.
04/03/2009: "ghzdns" cPanel server: hardware test will be conducted at midnight.
01/25/2009: "ghzdns" cPanel server: hardware problems, the primary hard drive as well as the entire server hardware were replaced
10/30/2008: "eu-server" cPanel server upgrade completed. One small remaining issue, if you have phpBB forums ... in case you get an error message when trying to access your forum, set the file permissions (via FTP) of the "cache" FOLDER whithin the forum's main folder to 644 and all will work fine -- or send us an email with the URL to your forum/s.
09/18/2008: We are now offering .me, .mobi, and .asia domains for registration.
09/03/2008: With exception of "server-1" all Plesk servers have been upgraded to Plesk 8.6.
01/19/2008: We now have a new script installer program running on all Plesk servers. In addition to the Plesk "Application Vault" programs (Plesk has been bad in updating them!), you can now use INSTALLATRON to install over 50 scripts. INSTALLATRON scripts are updated on a very regular basis, and the new installer also allows you to update your own installs (as long as you used it to install the original version). You will find the INSTALLATRON icon in the domain level Plesk control panel.
01/02/2008: Upgrade of Plesk servers from Plesk 8.2.1 to 8.3. More bug
fixes, additional functionality, additional applications in "Application
Vault" installed. See new Plesk User Guides: (a) Domain
Level, (b) Reseller
09/08/2007: Upgrade of Plesk servers from Plesk 8.1.1 to 8.2. Several new scripts added to the 'Application Vault.'
07/20/2007: 14:30 PM, server-9 (cPanel), hardware problem, we are working on it. - UPDATE: problem has been fixed.
04/23/2007: server-1 (Plesk): we had to run a manual FSCK disk check
& repair to fix a hardware problem.
02/04/2007 - All cPanel servers: Apache has been recompiled with phpSuexec
'enabled.' We had to do this as a spam control measure. In case you are
running a phpNuke site or another PHP script that has files set to global
write/read permissions (0777), please change these folders and /or files
to 0755 if you encounter any problems. Further info here.
11/03/2006 - kernel and other security software updated for all VPS servers. Server reboot.
08/17/2006 - PHP 5 & osCommerce
and other scripts -- there is a PHP bug: If you have a problem with osCommerce
or other PHP scripts, please see your error logs (accessible in Plesk
as well as from cPanel control panel): if you see some entry like this
-- "Cannot re-assign $this" then look for a solution here: http://bugs.php.net/bug.php?id=27659
... simply comment out the line
07/22/2006 - server-4 (Plesk) was upgraded to Plesk 8.0.1 and PHP 5.0.4.
07/18/2006 - all Plesk servers: the "Application Vault" auto-installers for many programs (b2evolution, myBloggie, WordPress, e107, Drupal, Joomla, phpWebSite, ZenCart, and others) have been updated, and we have added two new installers for Vanilla Forum and Textpattern.
06/10/2006 - server-9 (cPanel) hardware upgrade: server-9 hardware upgrade completed. See last week's email for further details.
05/26/2006 - cPanel server (all) upgrades: PHP from 4.4.2 to 5.1.4, and MySQL from 4.1 to 5.0.21.
05/12/2006 - We are now also offering discounted dedicated Linux servers with basic support at: L3server.com, SPECIAL OFFERS section: cPanel, Plesk, DirectAdmin, and Confixx are available as supported hosting panels.
04/02/2006 - About 40 new exciting scripts such as ATutor, CraftySyntaxLiveHelp, Jetbox, NoahsClassifieds, OpenBiblio, phpCOIN, Serendipity, Siteframe, and ZenCart have been added to all Plesk servers' "Application Vault." All our Plesk plans now come with 78 Web applications pre-installed ... more than any other host offers.
03/25/2006 - server-1 (Plesk) - server hardware updated to new faster P4 server with 2 Gig RAM and OS upgraded to CentOS 3.6 (from RedHat 9 before).
02/20/2006 - all Plesk servers: PHP updated to 4.4.2. osCommerce, SpamAssassin, and several security scripts updated.
02/11/2006 - eu-server (cPanel), server's operating system upgraded to CentOS 4.2, with new 2.6 kernel; new security software and patches implemented.
02/09/2006 - Virtuozzo VPS systems upgraded on U.S. and European VPS servers to version 3.0. All kernels upgraded to 2.6 for faster performance.
01/23/2006 - PHP upgrade for all cPanel and DirectAdmin servers: now version 4.4.2.
01/10/2006 - BASIC Networks is now also offering dedicated servers in
Europe (with special security patching, for businesses and others concerned
about security) and VPS (virtual private server) plans in both the United
States and Europe. Our new server and VPS sales site is at: http://L3server.com.
11/16/2005 - PHP on most servers updated to version 4.4.0 or 4.4.1. This was a security update. Three more servers to follow Saturday (11/19/05).
11/14/2005 - server-4 (Plesk), hardware upgrade completed.
11/08/2005 - all cPanel servers: there is a problem with the Fantastico server -- the server that the programmer of Fantastico uses to check on licening etc., and because of this problem it seems that there are various problems with Fantastico installs. />>>> fixed now!!
08/29/2005 - all Plesk servers upgraded to Plesk 7.5.4
06/26/2005 - server-9 operating system upgraded from RedHat 9 to RedHat Enterprise 3. RHEL3 runs faster than RH9 and is also much saver.
06/19/2005 - Worked on several more issues with the server-1 restore,
this time also exchanging entire server hardware with new server.
06/18/2005 - server-2 was upgraded to Plesk 7.5.3 (see below info for
Webmail login change).
06/16/2005: server-1 (Plesk): because of a hard drive problem, indirectly caused by an electrical problem in the server, the main HDD was replaced.
06/06/2005 - Server-3 hardware upgrade finished. Server has now a 3.2
GHz fast Intel Pentium 4 processor, new HDDs etc., Dell server. Let us
know of possible problems.
05/22/2005 - server-1 was upgraded to 7.5.3
05/11/2005 - PHP was upgraded to version 4.3.11 on servers 2, 4, and 7. Other security updates where also performed.
03/30/2005 - eu-server accounts were being moved to our new cage
in the Hamburg Level(3) datacenter.
03/29/2005 - server-2, server-4, and server-7 were upgraded to more powerful Dell servers (3.2 GHz, Intel P4).
03/19/2005 - 13:00 EST - server-2 emergency: Yesterday the server crashed with a Kernel Panic. Details by email.
03/19/2005 - All server-4 accounts have been transferred without major
problems to the new server.
02/23/05 - On March 1st we will open our new datacenter in Hamburg, housed within the huge Level(3) datacenter there. We will now also offer dedicated server hosting and co-location services with Level(3) bandwidth.We decided for a Level(3) facilty because their networks are widely recognized to be the most reliable and fastest ones in Northern America and Europe. By mid-March all Amsterdam hosting accounts (eu-server) will have been transfered to Hamburg. We will notify you by email about the day and time of this transfer.
02/03/05 - All Plesk servers updated to Plesk 7.5.2 Reloaded.
01/24/05 - Today we saw the reoccurance of yet another generation of the phpBB worm "Santy," being active on server-2 (Plesk). But it could have well been any other Plesk or cPanel server, because this latest generation is active even with the updated phpBB and PHP install. The only protection we found, other than disabling phpBB all together, is to create a .htaccess file (in TEXT format) with the following code -- or to add the following code to it if you already have a .htaccess file. The best way to edit .htaccess (which you will not see in FTP) is to use the control panel file editor. We have edited the .htaccess files for the domains having installed phpBB on server-2 already. We suggest you edit your own if you are on another server. For a discussion of this worm and code see here. Code follows:
01/14/05 - After PHP 5 upgrade *some* installs of phpWebSite stopped working on RH9 servers, and upgrade of phpWebSite also failed if calendar option was activated. We thus keep PHP 4.3.10 on the RH9 boxes until the problem has been solved by developers.
Christmas 2004: Happy Holidays! phpBB message boards on server-9 caught,
like many thousand other servers around the world, the Santy worm. We
upgraded both PHP (to 4.3.10) and the installers for phpBB. After that
we updated the code of each installed phpBB board. Furthermore, Plesk
servers are now also upgraded to PHP 4.3.10.
12/16/04 - All Plesk servers have been upgraded to version Plesk 7.5.1
Reloaded. On server-7 we've now replaced Horde IMP Webmail with Squirrelmail,
same as with most other Plesk servers, because of compatibility issues.
12/14/04 - All cPanel servers were upgraded to version 9.9.9. New anti-spam protection and detection scripts installed.
11/02/04 - Webmail problem on server-7 fixed.
10/31/04 - (1) We have now upgraded
all Plesk servers to 7.1.5 Reloaded.
10/12/04 - PHP upgraded on all cPanel servers to version 4.3.9; Apache also upgraded.
10/10/04 - All cPanel servers upgraded to cPanel Pro 9.9.x.
08/09/04 - eu-server was undergoing a DDoS attack. We had to shut down most functions to control the attack. Server up now.
07/21/04 - 9:30 PM - server-4, corrupted psa database restored
07/14.04 - 4 AM - All cPanel servers were upgraded to new more secure Apache version; PHP now version 4.3.8.
07/10/04 - Server-7 (Plesk) has been restored. Please let us know of any problem.
07/04/04 - Apache was upgarded on server-2 (Plesk) to fix a security vulnerability.
07/03/04 - Resellers create and sell reseller accounts: We are very excited to offer you reseller accounts that allow the reseseller to create other resellers in real time at this time for cPanel servers only; Plesk should follow in late winter. You will even be able to create reseller accounts on more than one server; e.g., you can create reseller accounts in Europe or in the U.S., thus guaranteeing your customer the best possible network connection. All resources for the reseller account you create are taken from your own account resources create as many sub-resellers as your space and bandwidth resources allow.
06/25/04 - We now have over 500 Website templates available. All existing hosting customers can download these for free. Please use the SUPPORT REQUEST form (linked to from our 'Contact Us' section) if interested.
06/21/04 - Our new 2.8 GHz fast Intel Pentium 4 server with cPanel interface is now live: "server-9".
06/09/04 - 3:00 AM - Apache and PHP were recompiled on all cPanel servers, replaced with newer more secure versions. PHP is now version 4.3.7. cPanel was upgraded to version 9.4.
05/25/04 - 4:40 AM - This morning server-4 had a problem with sub-domain creation and starting of 'named'. Fixed.
05/22/04 - All cPanel servers are now running Exiscan and ClamAV anti-Virus programs on a server level, a highly effective anti-Virus setup. The anti-Virus database is being auto-updated every 4 hours.
05/21/04 - We now offer free eNom domain registration accounts, a better deal than what you'd get at eNom directly (unless you are a high volume registrar).
05/15/04 - We apologize for the Apache Webserver problems on server-4 this morning. The problem was caused by an attack of virus infected messages to several accounts on the server. We have now changed server settings to better deal with this situation.
05/14/04 - All Plesk servers are now running qscanq and ClamAV anti-Virus programs on a server level. These two in combination seem to work more effective than our earlier solution. The anti-Virus database is being auto-updated every 4 hours.
05/12/04 - All cPanel servers: We did an emergency upgrade to cPanel version 9.3 because of an email security problem with 9.2. As a side effect you will now see a somewhat different graphical interface. We also installed more WHM themes to choose from ... have a look.
05/10/04 - All Plesk servers: we fixed a Plesk 7 bug (or better: limitation) that would not allow the creation of domains (and related email accounts) starting with numerals. It seems Plesk had introduced this with version 7 because such names are against RFC rules; but then, such rules are not governing. Anyway, you can now again create domains starting with numbers.
04/21/04 - All Plesk servers are now running PHP 4.3.5 or 4.3.6 (latest).
04/13/04 - All data from server-1 was moved to a new server because
of a serious hardware failure early this morning. The server's motherboard
died. After several tests we also found that some of the data was corrupted
(as a result of the motherboard malfunctioning). The new server is a complete
new build and we only transferred the data from the old server, not the
system install--today's data. You may experience a few more reboots tonight
as we are still reinstalling things on the new server. Please let us know
of any problems (using the REQUEST SUPPORT forms)
04/10/04 - server-1 was updated to Plesk 7.
04/08/04 - Working with PerlDesk slowed down our Support too much (we only tried that for four days). We now have another system via email, almost as before. Yet, we ask you all use the "SUPPORT REQUEST" form for existing customers. Depending on the "Dept." you check it will go to the appropriate person/s. The basic acct. info from that form will help us to work on your request more efficiently. Thanks.
04/04/04 - 5:45 PM ... server-4: A buggy file, part of OpenSSL, was causing
restart problems for apache (apache is the Webserver). We recompiled and
upgraded OpenSSL, but on the way, as it was not at all clear what the
cause was at first, we also upgraded and recompiled apache itself and
PHP. PHP is now at version 4.3.5, the latest. We do not see any need do
update PHP on other servers at this time (where PHP is at 4.3.4).
03/09/04 - U.S. and Amsterdam cPanel servers: Firewall software was installed for better protection from DoS attacks and outside spammers. Please report any possible problems.
03/07/04 - All Plesk servers: new backup/restore utils for Plesk 7 were installed (so you can again use the backup function in Plesk!). Also, Plesk 7.0.1 patch was applied. This patch fixed some bugs and address security issues.
02/26/04 - We have, for the time being, disabled the trouble ticket system
within Plesk. Within a few days we will introduce another trouble ticket
system, using PerlDesk as software. We'll see if we can have the ticket
system within Plesk work with this.
01/09/04 - "Fantastico" script installer now available for all cPanel plans. Fantastico allows you to install over 30 Open Source scripts with a click of the mouse, from within cPanel (please choose the "x" skin [theme] and look for the Fantastico icon).
01/08/04 - cPanel server's kernel upgraded to latest secure version.
12/28/03 - We forgot to mention earlier that the absolute path to your
web files and cgi-bin folder has changed on server-4. Before it
12/26/03 - Because of security concerns we are upgrading Apache on server-4.
Websites might be up and down, but email will work without interruption.
Please be patient -- hackers have become the main problem to the hosting
industry. In the last couple of months we have seen very "violent"
attacks.We begun this Apache update last night but do have some problems.
Because of the situation with the old server-4, we could not get all this
done before this replacement server was online.
12/23/03 - Spammer attack on server-4: Server has been replaced with
new server and OS. The new server is a 2 GHz fast Intel Pentium server
with 1 Gig of RAM, 2 hard drives.
12/19/03 - server-2: Email problem ... passwords stopped working, and with some accounts emails would bounce. It took a while to find the problem (Plesk bug!) and a solution. We apolgize. The problem seems to happen a lot (see here and here, if interested) -- it really is a Plesk bug. We finally solved this by deleting and recreating all 'mailnames' for all e-mail accounts on the server -- a solution that Plesk (SWSoft) was not aware of, which is why it took us a while, trial-and-error fixing, in this case.
11/12/03 - server-7 had a problem with a bad partition table (hard drive), causing data to be written onto the HDD with errors, which again caused server overloads and crashes. This had caused the server to be unstable. The problem was taken care of this morning.
10/30/03 - new Plesk production server brought online: server-1 (2.4 GHz fast)
10/22/03 - 2:45 to 4:45 AM (EST): All Plesk servers are being patched to version 6.0.2.
10/13/03 - Apache on server-2 was down 3 times for several minutes during the night and morning. It turned out that the old drive that had been replaced 10 days ago (but is still in the server) had been mounted - by mistake - and couldn't be accessed correctly. We've taken care that this won't happen again.
10/05/03 - new backup system implemented on all Plesk servers; domains can now easily be backed up and restored to/from domain owner's or reseller's PC hard drive; new security patches applied to all servers
10/05/03 - server-2 upgraded to Plesk PSA 6.0.1; please consult the PSA
6 online GUIDE if you have any questions as regards to the functionality
(linked to on our support page). For a listing of new features scroll
down this page to the 07/11/03 entry.
10/03/03 - server-2 and server-4 restored from backup; hard drives exchanged; server-2 upgraded to RedHat 7.3; PHP upgraded on both servers to version 4.3.3
09/24/03 - California's new anti-SPAM law: From January 1, 2004,
if you send SPAM to OR from California the penalty is "$1,000 per
e-mail and $1 million per incident." Note that this also applies
to owners of SPAM advertised sites -- that is, if you hire a third party
to SPAM-advertise your site. More
08/18/03 - cPanel/WHM upgraded to version 7.4.x on server-3
08/04/03 - server-4 : PHP upgraded to version 4.3.1. All services up.
08/03/03: server-4 successfully upgraded to Plesk PSA 6.
07/22/03 - apache was recompiled on cPanel/WHM server-3 because of a security breach
07/17/03 - RAM memory for server-7 upgraded to 1 Gig ... server was down for about 8 minutes.
07/14/03 - cPanel/WHM upgrade:
07/12/03 - PSA 6 was successfully installed on server-7 (only). Server
was down for about 1 1/2 hours.
07/11/03 (updated) .... - RE: Plesk servers, PSA 6 upgrade:
07/09/03 - Reseller Resources Upgrade
06/21/03 - RE: server-2